Vidéotron Mobile Review 2026 — Plans, Pricing & Verdict (QC telecom)
Our Verdict
Vidéotron Mobile offers 5G/5G+ plans with no commitment and no activation fee, with support by phone, by chat and in 115 stores; its base prices are higher than those of budget brands, but drop by up to $20/month with an Internet service or another Mobile plan.
Vidéotron Mobile includes 5G and 5G+ at no extra cost in all its data plans; its 5G network covers the greater Montréal and Québec City areas and some parts of the Eastern Townships and Saguenay–Lac-Saint-Jean, and outside its area, service may run on partner networks. Support can be reached by phone and by chat — customer service from 8 a.m. to 7 p.m. on weekdays, technical support by phone 24 hours a day — and in 115 stores. All Mobile plans are commitment-free, with a base price frozen for life; Canada plans cost from $50 (25 GB) to $60 (150 GB) per month before discounts, less up to $20/month with an Internet service or another Mobile plan. Weak point: the Espace client + app is rated 1.2/5 on the App Store and 1.7 on Google Play.
How this review was conducted
This review is a documentary assessment. It is based on Vidéotron Mobile's public interface, its published pricing and publicly available information, as recorded on 2026-06-01. No field test was carried out: no subscription, no purchase and no exchange with customer support took place. Some items were checked again on 2026-10-06 against the official pages cited. Pricing and terms change: check them on Vidéotron Mobile's own site before you decide.
Desk-based evaluation using the public pages of videotron.com (plans, 5G, coverage, contact us) and the app's listings on the App Store and Google Play. No subscription, purchase or contact with support was made.
Criteria Breakdown
| Criterion | Score | Weight | Comment |
|---|---|---|---|
| Network coverage | 8/10 | 25 % | 5G and 5G+ are included at no extra cost in all data plans. Vidéotron's 5G network covers the greater Montréal and Québec City areas and some parts of the Eastern Townships and Saguenay–Lac-Saint-Jean; elsewhere in Canada, it serves Ottawa, Toronto, Calgary, Edmonton and Vancouver. Outside 5G areas, devices switch to LTE. Within the coverage area, service may be provided by partner networks, but most usage must take place in the subscription area. |
| User experience / App | 5/10 | 10 % | The Espace client + management app (bill balance, data usage) is rated 1.2/5 on the App Store and 1.7 on Google Play. Activating a SIM card or eSIM is documented in online support, and ordering online is at the same prices as by phone or in store, with free delivery. |
| Plan flexibility | 8/10 | 15 % | All Mobile plans are commitment-free, with a new phone or your own, and the base price is frozen for life as long as the plan is kept. Plans range from talk and text up to 200 GB per month, with no unlimited data; Multidestination plans include more than 110 destinations. 15-day satisfaction guarantee online. |
| Support quality | 8/10 | 15 % | Customer service by phone and chat from 8 a.m. to 7 p.m. on weekdays and from 9 a.m. to 6 p.m. on weekends; technical support by phone 24 hours a day, 7 days a week, and by chat from 7 a.m. to midnight; 115 stores and a forum, La Communauté. |
| Value for money | 7/10 | 20 % | Base prices from $50 (25 GB) to $60 (150 GB) per month for Canada plans, United States included; discounts of up to $20/month per plan with an Internet service or another Mobile plan. Without these discounts, more expensive than Fizz, which lists 40 GB of 5G at $35/month. |
| Fee transparency | 7/10 | 15 % | No activation fee. The "price for life" promise only covers the base rate: add-ons, emergency service fees, taxes, overage and roaming are excluded. The "starting from" prices shown include the discounts; the base price appears next to them. |
Strengths
- 5G and 5G+ at no extra cost in all data plans; 5G network in the greater Montréal and Québec City areas and some parts of the Eastern Townships and Saguenay–Lac-Saint-Jean.
- Technical support by phone 24 hours a day, 7 days a week, customer service by phone and chat 7 days a week, and 115 stores.
- All Mobile plans are commitment-free, with a base price frozen for life and a 15-day satisfaction guarantee online.
- Up to $20/month off each Mobile plan when adding an Internet service or another Mobile plan.
- No activation fee, free delivery on online orders and unlimited Wi-Fi calling.
Weaknesses
- Espace client + management app rated 1.2/5 on the App Store and 1.7 on Google Play.
- High base prices without another service: $50/month for 25 GB and $55 for 100 GB, before discounts.
- No unlimited data: plans go up to 200 GB per month.
Who Is It For?
- Customers already using Vidéotron's Helix Internet services
- Users looking for reliable coverage in Quebec
- Consumers who value physical and phone support
Not Ideal For…
- Those looking for the lowest price without another service: the 25 GB plan costs $50/month before discounts, while Fizz lists 40 GB of 5G at $35/month.
- Those who want to reach customer service at any hour: it answers from 8 a.m. to 7 p.m. on weekdays and from 9 a.m. to 6 p.m. on weekends; only technical support answers the phone 24 hours a day.
Pricing
Canada plans, United States included: 25 GB at $50, 100 GB at $55 and 150 GB at $60 per month before discounts; talk and text at $30. Discounts of up to $20/month on each plan with an Internet service or another Mobile plan. Base price frozen for life, no commitment, no activation fee.
See also: Phone abroad: roaming or eSIM, what it really costs — our dated comparison.
Direct Alternatives
- Fizz — Budget plans managed online, such as 40 GB of 5G at $35/month; no stores and no phone number.
- Rogers — Another carrier to compare if you often travel outside Québec: outside its area, Vidéotron may run on partner networks.
- Public Mobile — Commitment-free monthly plans on the TELUS network, which can be changed or cancelled in the app.
