Fizz Mobile Review 2026 — Plans, Pricing & Verdict (QC telecom)
Our Verdict
Fizz Mobile, a brand launched by Videotron, offers no-contract 5G plans that you change yourself online, with no activation fees; its trade-offs: no stores and no phone number, agents reachable by chat only, and a poorly rated account management app.
Fizz Mobile earns an overall score of 7.4/10 thanks to its no-contract model: you build and change your plan in your account, with changes taking effect in the next billing cycle, and no activation or cancellation fees. The 40 GB 5G plan is shown at $35/month, plus taxes. Fizz uses the infrastructure of Videotron and Freedom, with agreements that cover 99% of the Canadian population; 5G is available in several urban areas. With no stores and no phone number, help comes through chat, with agents every day from 8 a.m. to 1 a.m. (Eastern time), and through the members' forum. Unused data is carried over and remains valid for two months.
How this review was conducted
This review is a documentary assessment. It is based on Fizz Mobile's public interface, its published pricing and publicly available information, as recorded on 2026-05-30. No field test was carried out: no subscription, no purchase and no exchange with customer support took place. Some items were checked again on 2026-10-06 against the official pages cited. Pricing and terms change: check them on Fizz Mobile's own site before you decide.
This documentary evaluation is based solely on an analysis of public information from Fizz Mobile, including pricing pages, the app, and displayed terms and conditions. No purchase, real subscription, or contact with support was made. The scores reflect the data available online, with no real usage period or lived experience.
Criteria Breakdown
| Criterion | Score | Weight | Comment |
|---|---|---|---|
| Network coverage | 7/10 | 20 % | Fizz uses the infrastructure of Videotron and Freedom, and agreements with other providers allow it to cover 99% of the Canadian population. 5G is available in several urban areas of Canada, 5G+ in some areas. Outside its network, the phone switches at no charge to a partner network, which is for occasional use only. Plan coverage is chosen: Quebec, Canada or Canada + U.S.; outside its area, a provincial plan allows neither calls nor data. |
| User experience / App | 6/10 | 5 % | The Mon Fizz app is rated 1.8 out of 5 on the App Store and 2.9 on Google Play. It lets you check your usage, change your plan, buy add-ons, manage billing and activate your rewards. The free eSIM can be ordered and activated the same day. |
| Plan flexibility | 8/10 | 20 % | Fizz operates with no long-term contract: you keep your plan and its price as long as you like, or change it yourself in your account, with the change taking effect in the next billing cycle. No activation or cancellation fees. SIM or eSIM activation online, with no store visit; add-ons can be bought in the app. Unused data is carried over and remains valid for two months. |
| Support quality | 6/10 | 10 % | Fizz has no stores and no phone number. A virtual assistant answers 24/7 by chat, and customer service agents every day from 8 a.m. to 1 a.m. (Eastern time). The members' forum and the FAQ round out the help; a complaint procedure is published for unresolved issues. |
| Value for money | 8/10 | 30 % | The 40 GB 5G plan is shown at $35/month, plus taxes, and the price varies with the coverage chosen. Unused data is carried over and remains valid for two months. Depending on the level, the My Rewards program adds 250 MB to 1 GB of data or a $1 discount per month per bonus, and each friend you invite earns a $25 bonus. |
| Fee transparency | 7/10 | 15 % | Fizz charges no activation, overage, accidental roaming or cancellation fees. Prices are shown before taxes. The plan price stays the same as long as you do not change it. Abroad, Travel Add-ons are prepaid at a fixed price, from $4/GB in more than 200 countries, and valid for the current cycle and the next one. |
Strengths
- 40 GB 5G plan shown at $35/month (plus taxes), in a plan built to your needs: data, and Quebec, Canada or Canada + U.S. coverage.
- No contract and no cancellation fees: you change your plan yourself in your account, with the new price applying from the next billing cycle.
- 100% online SIM/eSIM activation, with no in-store visit
- Unused data carried over automatically and valid for the following two months; you can also give some to another member, in 500 MB blocks.
- No activation, overage, accidental roaming or cancellation fees, and the eSIM is free.
- My Rewards program: free data or a discount every month depending on the level reached, and a $25 referral bonus for you and for the friend you invite.
Weaknesses
- Provincial plan: outside the chosen province, no calls and no plan data; you then need a Travel Add-on.
- No stores and no phone number: help comes through chat, the FAQ and the members' forum.
- Agents reachable by chat every day from 8 a.m. to 1 a.m. (Eastern time) only; the rest of the time, only the virtual assistant answers.
- Mon Fizz app rated 1.8 out of 5 on the App Store and 2.9 on Google Play.
Who Is It For?
- Urban residents of Quebec (Montreal, Quebec City, Laval, Longueuil, Sherbrooke, Trois-Rivières) looking for an affordable plan
- Users comfortable with self-service online management and assistance through the community or chat
- People who want to avoid any contract and adjust their plan according to their monthly needs
- Subscribers who want a 40 GB 5G plan at $35/month (plus taxes), with no contract.
- Users whose phone is compatible with Fizz and VoLTE-certified on its network, a condition of the service.
Not Ideal For…
- People who spend most of their time outside Fizz's subscription areas: partner networks are for occasional use only, and Fizz may limit access after three consecutive billing cycles spent mostly on those networks.
- Customers who want phone or in-store support: Fizz has neither, and its agents answer by chat from 8 a.m. to 1 a.m. (Eastern time).
- People who want 5G everywhere: Fizz offers it in several urban areas in Canada, and 5G+ in some areas only.
- People who are uncomfortable with online-only management and the absence of physical stores
Pricing
Fizz operates with no contract and plans you build yourself; the 40 GB 5G plan is shown at $35/month, plus taxes, and the price varies with the coverage chosen (Quebec, Canada or Canada + U.S.). No activation fees, free eSIM. The My Rewards program adds data or a discount every month, and each friend you invite earns a $25 referral bonus.
See also: Phone abroad: roaming or eSIM, what it really costs — our dated comparison.
Direct Alternatives
- Koodo Mobile — A trade name of TELUS, on a 5G network that covers the country from coast to coast, with stores and a free perk of your choice on its plans.
- Fido — 5G plans across the country and stores; roaming in the United States and Mexico included with some plans.
- Public Mobile — Subscription plans on the 5G network powered by TELUS, which covers 99% of the country, from $22/month; help online and by chat with an agent.
