Telus Review 2026 — Plans, Pricing & Verdict (QC telecom)
Our Verdict
Telus presents its 5G network as "award-winning" and accessible to 99% of Canadians, and its My TELUS app is rated 4.4/5 on the App Store and 4.6 on Google Play; its plans lock the price for 5 years and come with discounts, but TELUS no longer activates new prepaid plans.
Telus presents its network as "award-winning": it is accessible to 99% of Canadians, and the network page lists the Québec cities where coverage has been improved, including Montréal, Québec City, Laval, Longueuil, Gatineau and Rimouski. 5G Essential plans offer speeds of up to 250 Mbps, 5G+ Complete plans up to 2 Gbps; once the threshold is reached, unlimited data plans drop to 512 kbps, with no data overage fees. The My TELUS app is rated 4.4/5 on the App Store and 4.6 on Google Play. The plan price is locked for 5 years, and discounts are added: pre-authorized payments, $15/month for eligible home services customers, TELUS Family Discount of up to $15 per line with 4 lines. Device costs are separate from the plan, with TELUS Easy Payment. Starting in July 2026, TELUS no longer activates new prepaid plans and directs new customers to Koodo Prepaid.
How this review was conducted
This review is a documentary assessment. It is based on Telus's public interface, its published pricing and publicly available information, as recorded on 2026-06-02. No field test was carried out: no subscription, no purchase and no exchange with customer support took place. Some items were checked again on 2026-11-01 against the official pages cited. Pricing and terms change: check them on Telus's own site before you decide.
Desk-based evaluation using the public pages of telus.com (plans, Bring your own phone, network, prepaid) and the My TELUS app's listings on the App Store and Google Play. No subscription, purchase or contact with customer service was made, and no network test.
Criteria Breakdown
| Criterion | Score | Weight | Comment |
|---|---|---|---|
| Network coverage | 8/10 | 25 % | TELUS presents its network as "award-winning" and accessible to 99% of Canadians. In Québec, the network page lists the cities where coverage has been improved, including Montréal, Québec City, Laval, Longueuil, Gatineau, Lévis, Rimouski and Saint-Jérôme. 5G Essential plans go up to 250 Mbps, 5G+ Complete plans up to 2 Gbps; TELUS has begun deploying a standalone 5G network and 3,500 MHz spectrum in some regions. |
| User experience / App | 8/10 | 10 % | The My TELUS app is rated 4.4/5 on the App Store and 4.6 on Google Play; it lets you pay bills, track usage, set data usage limits and ask questions to the TELUS Assistant. When bringing a compatible phone, eSIM activation is instant after purchase; a physical SIM card ships within 5 to 10 business days. |
| Plan flexibility | 7/10 | 15 % | The plan can be changed at any time, up to once per monthly billing cycle. Device costs are separate from the plan, with TELUS Easy Payment; an existing device balance must be paid off before moving to a 5G+ Complete plan. The plan price is locked for 5 years. Starting in July 2026, TELUS no longer activates new prepaid plans: new customers are directed to Koodo Prepaid, a TELUS brand. |
| Support quality | 6/10 | 15 % | Help goes through the My TELUS app, whose TELUS Assistant answers at any time, the community forum and stores. According to Appendix A of the CCTS 2023-2024 annual report, TELUS Communications is the provider with the third-highest number of accepted complaints, after Rogers and Bell Canada, across all services. |
| Value for money | 5/10 | 20 % | Talk and text plans start at $25 per month with pre-authorized payments. Discounts stack: pre-authorized payments, $15/month for eligible home services customers, TELUS Family Discount of up to $15 per line with 4 lines; TELUS Perks advertises a value of $400 or more. Elsewhere, Public Mobile starts at $22/month and Fizz lists 40 GB of 5G at $35/month. |
| Fee transparency | 6/10 | 15 % | Device costs are separate from the plan (TELUS Easy Payment). Purchase of a $15 SIM card required when bringing your own phone. With unlimited data plans, no data overage fees in Canada: speed drops to 512 kbps once the threshold is reached. Roaming outside the plan goes through Easy Roam: $5 per day on 5G+ Complete plans, otherwise $16 per day in the U.S. and $18 per day internationally; roaming features may change without notice. |
Strengths
- 5G network presented as "award-winning", with speeds of up to 250 Mbps (5G Essential) and 2 Gbps (5G+ Complete).
- Network accessible to 99% of Canadians; improved coverage in Québec cities such as Rimouski, Lévis and Saint-Jérôme.
- My TELUS app rated 4.4/5 on the App Store and 4.6 on Google Play.
- Fully online eSIM activation, with no human intervention
- Plan price locked for 5 years (Plan Price Lock).
- Canada–U.S. plans with unlimited calls, texts and messaging to Canadian and U.S. numbers.
Weaknesses
- Entry prices that assume discounts: talk and text plans start at $25 per month with pre-authorized payments.
- Purchase of a $15 SIM card required when bringing your own phone; the physical card ships within 5 to 10 business days.
- No new prepaid activations starting in July 2026: new customers are directed to Koodo Prepaid.
- Plan changes limited to once per monthly billing cycle.
Who Is It For?
- Travellers: Canada–U.S. plans with unlimited calls, texts and messaging to Canadian and U.S. numbers, and the 5G+ Complete Explore plan, which includes roaming in 68 destinations.
- Families: the TELUS Family Discount goes up to $15 off per line with 4 lines.
- Professionals and hybrid workers who depend on a reliable 5G connection in Quebec's major cities
- Users wanting fast, fully self-service eSIM activation without going to a store
- Customers who manage their own account: the My TELUS app, rated 4.4/5 on the App Store, lets you pay bills, track usage and ask questions to the TELUS Assistant.
Not Ideal For…
- Small budgets: Public Mobile starts at $22/month and Fizz lists 40 GB of 5G at $35/month.
- Those who want a prepaid plan: starting in July 2026, TELUS no longer activates new ones and directs customers to Koodo Prepaid, a TELUS brand.
- Travellers who do not want to pay by the day: outside the 5G+ Complete Explore plan (68 destinations included), roaming goes through Easy Roam, at $5 per day on the other 5G+ Complete plans, otherwise $16 per day in the U.S. and $18 per day internationally.
- Those with a device balance to pay: it must be paid off before moving to a 5G+ Complete plan.
Pricing
TELUS talk and text plans start at $25 per month with pre-authorized payments. 5G Essential and 5G+ Complete plans are shown with discounts: pre-authorized payments, $15/month for eligible home services customers, TELUS Family Discount of up to $15 per line with 4 lines. Plan price locked for 5 years; $15 SIM card when bringing your own phone; roaming with Easy Roam at $5 per day on 5G+ Complete plans, otherwise $16 per day in the U.S. and $18 per day internationally.
See also: Phone abroad: roaming or eSIM, what it really costs — our dated comparison.
Direct Alternatives
- Fizz — Brand launched by Vidéotron, with no activation fees: 40 GB of 5G listed at $35/month, taxes extra, and unused data carried over, valid for two months.
- Public Mobile — On the 5G network powered by TELUS, plans from $22/month and a rewards program.
- Bell — Network advertised as reaching 99% of the Canadian population; a discount for Bell Internet customers and up to $30/month in credits on additional lines.
